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eCommerce & Retail
Convert More Carts. Retain More Customers.
AI-powered abandoned cart recovery, post-purchase engagement, and loyalty programs — across SMS, WhatsApp, and push notifications.
+25%
Cart Recovery Rate
4.2x
ROAS on Reactivation Campaigns
60%
Lower CAC vs. Paid Acquisition
The Problem
Common Challenges We Solve
70% cart abandonment rate
Industry average. Timely, personalized multi-channel follow-up recovers 20-30% of abandoned carts.
Customers going dormant
Win-back campaigns via AI voice and messaging reactivate churned customers at 5-8x lower cost than acquiring new ones.
One-time buyers not returning
Automated post-purchase sequences convert first-time buyers into repeat customers through targeted engagement.
Capabilities
What ACS Handles for eCommerce & Retail
Abandoned cart recovery
Post-purchase upsell sequences
Win-back dormant customers
Loyalty program engagement
Flash sale announcements
Automation Playbooks
Ready-Made Workflows for eCommerce & Retail
Deploy in days, not months. Our pre-built playbooks cover the full customer journey.
1
1h/24h/72h cart recovery
2
Post-purchase cross-sell day 3/7
3
Win-back day 30/60/90
4
VIP loyalty milestone
5
Seasonal reactivation
Products
The Full ACS Stack for eCommerce & Retail
Every product works together or can be deployed independently.
CPaaS
HiRi Telecom
3,000+ global telecom routes. One API.
Learn more →
AI CCaaS
Virtual Contact Centre
Build AI voice and chat agents. No code.
Learn more →
Engagement
CRM Platform
30+ industry playbooks. Deploy in days.
Learn more →
Retargeting
DSP Platform
Programmatic retargeting for high-value audiences.
Learn more →
Human + AI
Contact Centre
Blended AI + human agents. 24/7 coverage.
Learn more →
Get Started
Ready to Deploy for eCommerce & Retail?
Get a personalized demo showing exactly how ACS works for ecommerce & retail use cases.
✓ Industry-specific demo
✓ Deploy in weeks
✓ ROI estimate included